Frequently Asked Questions

Why are prices for pet grooming not listed on online?

Due to many different breeds, condition of pet’s coats and time required to complete most grooming service prices vary.

What determines the cost?

The cost is based on the breed of your pet, what you would like to have done, the condition of their coat and your pet’s behavior.

My pet has a lot of mats, is it necessary to shave them?
Can my pet be brushed out?

It depends on the severity of matting. Minor mats may sometimes be worked out but many times shaving or stripping is necessary. We have a firm policy on subjecting pets to stresses caused by lengthy grooming sessions or procedures that may aggravate their skin. Brushing out matted coats hurt and is not fair to your pet. Severe mats can cause skin irritations and hide other conditions such as hot spots, dermatitis, seborrhea, cuts, scabs, sores and redness. Trying to brush out mats can cause underlying skin issues to worsen. It is not unusual to encounter these problems when the coat is stripped from a badly matted animal.

Why is shaving more expensive than a hair cut?

In many cases the pet’s hair is matted. Shaving is more difficult. It is very difficult to tell the difference between matted hair and skin. Great care and extra time is required to shave the coat evenly and to avoid cutting the skin with clippers.

If your pet is matted it is impossible to give your pet a bath then dry and comb them out before the actual grooming can start. A dirty, matted coat subjects clippers and blades to unusual wear and tear which can be costly to maintain and/or replace.

What can I do to keep my pet from matting?

Brush and/or comb your pet. You have to brush/comb all the way to the skin. If you do not brush/comb all the way to the skin mats will form. Brushing your pet often will ensure that your pet will be mat free. Brushing your pet before bathing is essential. Washing a matted dog causes the mats to shrink and tighten as they dry.

Grooming a mat free pet is so much nicer for your pet and for the groomer! No mats means no pulled hair for your pet and less money out of your pocket for the extra cost of additional time required during the grooming process.

Can I stay with my pet during the grooming process?

You are encouraged to see our mobile salon before your pet is groomed. However, during the grooming process owners may not be present. When the owner is present the pet becomes so focused on the owner that it disrupts the grooming process. We use scissors and other equipment around your pet’s eyes and other parts of the body making it vital that we have your pet’s full attention. With the owner present the dog will not remain still for us to groom him/her safely.

How often should my dog be groomed?

In order to maintain a healthy and manageable coat it is recommended that you have your pet groomed every 4-6 weeks. This is mainly for non-shedding breeds such as Poodles, Bichons, Shih Tzus, Lhasa Apsos, Terriers, etc. The coats on these breeds can easily become matted if not properly maintained and this may lead to chewing because of irritated skin. Chewing and biting can cause skin infections.

Breeds that have short, shedding coats can usually wait 8 weeks between grooming. Grooms To Go uses special tools and shampoos on these breeds to greatly help reduce shedding. To reduce shedding these pets should be groomed every 4-6 weeks also.

Can my aggressive pet be groomed?

We do our best to accommodate aggressive pets. There is an additional handling fee of $20 for grooming aggressive pets. Depending on how aggressive your pet is, you may need a mild sedative from your vet. If a sedative does not work we will not be able to groom your pet. Grooms To Go reserves the right to turn away any aggressive pet that we feel uncomfortable grooming for the safety of your pet and the groomer.

When is it best to have my puppy groomed for the first time?

We like to see puppies as early as 8 weeks. Their first visit will be short and simple. Your puppy will get a bath, blow dry, nail clipping and maybe a little trimming around the face. Starting slow encourages your puppy to start enjoying the grooming process. This also helps your puppy get accustomed to being groomed. The sooner your puppy is introduced to being groomed the easier the process is for both your pet and the groomer.

Is my pet too old to be groomed?

Older pets are one of the harder groups to work with. Grooms To Go uses special equipment for dogs that have trouble standing. We may recommend that the service remain simple and short so that the grooming process is as comfortable as possible for older dogs.

What is a “Pawdicure”?

A “Pawdicure” is a service that we offer to pamper your pooch! Your pet’s nails are trimmed and filed. Their feet are soaked in Dead Sea salts made just for dogs! Soaking their feet helps relieve tension and promotes relaxation for your pet. The salt helps to deep cleanse their feet and also moisturizes as it heals the skin. Depending on your pets hair their nails may also be painted. Looking for a certain color? Please let us know when you make your appointment so that we will have the color you desire.

What is a facial?

Our gentle facial cleanser is used on your pets face. Your pets face is gently massaged and cleaned. The cleanser has a lasting fragrance and is an all natural product with vitamins A, D & E.

Are your products all natural?

Yes! Our products are all natural. We have several shampoos to use depending on your pets needs!

Do you re-use water to wash dogs?

No! Grooms To Go does not re-use water. There are two tanks in our mobile grooming vans, one with fresh water and one for grey water.

Is your mobile van heated and air conditioned?

Yes! We could not live without the heat in the winter and we definitely would not survive without the air conditioner in the HOT summer!!

Do you have hot water?

Yes! Grooms To Go mobile vans have on board hot water heaters.